1. About this policy

Premium Residential Care Pty Ltd, trading as PRC Management (PRC, we, us or our), provides residential property maintenance coordination services. We are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

2. Personal information we may collect

Depending on how you interact with PRC, we may collect information such as:

• Your name, phone number, email address and contact preferences.
• Property addresses, property type, access information and details relevant to requested maintenance.
• Enquiry, assessment, package-selection and custom-package information.
• Details about service preferences, schedules and existing service providers you ask PRC to retain or contact.
• Service records, notes, before-and-after photographs, job details and client confirmations or signatures where relevant.
• Payment preferences and, where a subscription payment method requires it, payment or direct-debit information collected through the relevant secure payment process.
• For service-provider applicants and workers, business and contact information, qualifications or other application information, job start and finish records, worksite declarations, photos, materials used, location data associated with submissions and incident information where relevant.
• Technical information about your use of our website, such as IP address, device or browser information, cookies and analytics data.

3. How we collect information

We may collect personal information directly from you through our website forms, enquiries, assessments, subscriptions, phone or email contact, and during the delivery and coordination of services. We may also receive information from property owners, tenants, authorised representatives, service providers and technology platforms used to manage PRC services.

4. Why we collect and use information

We may use personal information to respond to enquiries, assess a property or requested scope, recommend or administer a maintenance package, coordinate service providers, schedule recurring work, maintain service records, follow up on quality, communicate with you, process authorised payments, manage provider applications, improve our services and website, meet legal obligations, and protect our legitimate business interests.

5. Disclosure of information

PRC may disclose personal information where reasonably necessary to provide or administer our services. This may include disclosures to maintenance and trade service providers, software and CRM providers, hosting and communications providers, payment processors, professional advisers, insurers, and government or regulatory bodies where required or authorised by law.

We do not sell personal information.

6. Existing service providers

If you ask PRC to retain or work with an existing service provider, you may provide that provider's contact details. PRC may use those details to contact the provider and discuss the proposed maintenance arrangement.

7. Marketing communications

Where permitted, PRC may send information about its services that may be relevant to you. You can opt out of electronic marketing communications at any time using the unsubscribe method provided or by contacting us.

8. Cookies and website analytics

Our website may use cookies and similar technologies for essential functionality, analytics, performance and marketing. The exact tools used may vary depending on the technologies and services used by PRC.

9. Overseas processing

Some technology providers used by PRC may store or process information outside Australia. Where required, PRC will take reasonable steps to ensure that personal information handled by overseas service providers is managed in accordance with applicable privacy requirements.

10. Security and retention

PRC takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We retain information only for as long as reasonably required for the purposes for which it was collected, our business and record-keeping needs, and applicable legal obligations.

11. Access and correction

You may contact PRC to request access to personal information we hold about you, or to ask us to correct information you believe is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding.

12. Privacy enquiries and complaints

If you have a privacy question or complaint, contact us at hello@prcmanagement.com.au. We will review the matter and respond within a reasonable period.

If applicable and you remain dissatisfied, you may also have the right to contact the Office of the Australian Information Commissioner.

13. Changes to this policy

We may update this Privacy Policy when our services, systems or legal obligations change. The latest version will be published on this website with its updated date.